Below are some common queries/issues that users run into, if you can’t find a solution to your problem here, please reach out to us directly, we’re here to help!
I haven't received an invitation email
I haven't received an invitation email
First, please check your spam/junk folder
If it is not in the spam/junk folder, confirm with your educator that they've entered your email address correctly
If the above options don’t fix the issue, please ask your educator to go through the following troubleshooting steps.
I have forgotten my password
I have forgotten my password
If you have already activated your account, you are able to reset your password by completing the Forgot Password form. However, if you have not activated your account yet, then you will need to use the temporary password in your invitation email.
Temporary passwords are valid for 90 days, if this time has surpassed, then please reset ask your educator to reset your temporary password. They can do this on the My Students page by clicking “Action Required”.